Refund policy

At Makeora.store, customer satisfaction is one of our highest priorities. We want you to feel completely confident when shopping with us. If you are not fully satisfied with your purchase, we offer a straightforward and customer-friendly return and refund process.

1. Return Window

We offer free returns and refunds within 30 days of the date your order is delivered. If 30 days have passed since delivery, we may no longer be able to approve your return or refund request.

2. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • All included accessories, inserts, and components must be included
  • Proof of purchase, such as an order confirmation or receipt, must be provided
  • The return request must be submitted within 30 days of delivery

We reserve the right to refuse returns that do not meet these conditions.

3. Free Returns

Makeora proudly offers free returns for eligible items. If your return request is approved, our team will provide instructions on how to proceed. Please do not send items back without contacting us first, as unauthorized returns may not be accepted or processed correctly.

4. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed back to your original payment method.

Please note:

  • Refund processing times may vary depending on your payment provider or financial institution
  • Original payment processing fees, where applicable, may not be recoverable if charged by third-party providers
  • Refunds are only issued for approved and eligible returns

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at support@Makeora.store. To help us resolve the issue quickly, please include:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the item and packaging, if applicable

If the issue is verified, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other resolution at our discretion.

6. Non-Returnable Situations

For hygiene, safety, and product integrity reasons, some returns may not be accepted in the following situations:

  • Items that have been used, washed, altered, or damaged after delivery
  • Items returned without original packaging or missing included components
  • Items returned without proof of purchase
  • Returns requested after the 30-day return window
  • Items showing signs of misuse, abuse, or improper handling

7. Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment or has been dispatched, it may no longer be eligible for cancellation. If you need to request a cancellation, please contact us immediately.

8. Late or Missing Refunds

If you have not yet received your refund after approval:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • Contact your bank, as processing times can vary

If you have completed these steps and still need assistance, please contact us at support@Makeora.store.

9. Contact for Returns and Refunds

If you need assistance with a return or refund, please contact us:

Makeora.store
479 Rue de la Belle-Dame, Québec, QC G2N 0K5, Canada
Email: support@Makeora.store
Phone: 438-526-7490

By purchasing from Makeora.store, you agree to the terms of this Return & Refund Policy.