Shipping policy
At Makeora.store, we are committed to providing a smooth and reliable shipping experience for customers worldwide. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Free Worldwide Shipping
We are pleased to offer free shipping worldwide on all eligible orders placed through Makeora.store. We believe shopping for quality beauty tools should be simple, transparent, and affordable, which is why we do not charge shipping fees for standard delivery.
2. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may vary during peak seasons, holidays, promotional events, or periods of high order volume.
Please note that processing time is separate from shipping time.
3. Estimated Delivery Time
Our standard estimated delivery timeframe is 7–10 business days for most destinations worldwide. While we strive to meet this timeline, delivery dates are estimates and not guarantees.
Shipping times may be affected by:
- Destination country or region
- Customs clearance procedures
- Carrier operations and transportation conditions
- Weather disruptions
- Public holidays
- Incorrect or incomplete shipping details
4. Order Tracking
When tracking is available, customers may receive shipment tracking information after the order has been processed and dispatched. Tracking updates may take time to appear depending on the shipping carrier and destination.
If you need help checking your shipment status, please contact us at support@Makeora.store.
5. Customs, Duties, and Import Delays
For international orders, customs inspections or import processing may occasionally affect delivery times. These procedures are handled by the destination country and are outside of our direct control. Customers are responsible for complying with local import regulations where applicable.
6. Delivery Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. Makeora.store is not responsible for delivery issues caused by incorrect addresses, missing apartment numbers, wrong postal codes, or inaccurate contact details submitted by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist before the order is shipped, but we cannot guarantee that changes can be made once processing has begun.
7. Delayed, Lost, or Missing Shipments
While most orders arrive within the estimated timeframe, occasional delays can happen. If your shipment is delayed, please allow additional transit time before contacting us. If you believe your package is lost or significantly delayed, please reach out to our customer support team so we can review the issue and assist where possible.
We are committed to working with customers in good faith to resolve delivery-related concerns.
8. Split Shipments
In some cases, items from the same order may be shipped separately depending on availability, packaging requirements, or fulfillment considerations. If this happens, you may receive multiple packages for a single order.
9. Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address details, failed delivery attempts, or refusal by the recipient, we may contact you to arrange redelivery or discuss the next steps. Additional handling time may apply.
10. Contact for Shipping Questions
If you have questions about shipping, delivery, or order status, please contact us:
Makeora.store
479 Rue de la Belle-Dame, Québec, QC G2N 0K5, Canada
Email: support@Makeora.store
Phone: 438-526-7490
By placing an order through Makeora.store, you agree to this Shipping Policy.